Privacy Policy

Information We Collect

We may collect the following types of information when you use our services or visit our website:

Personal Information

• Contact Information: Name, phone number, email address, and mailing address
• Service Information: Details about your HVAC system, service history, and service preferences
• Billing Information: Payment method details and billing address
• Communication Records: Records of our communications with you, including service calls and emails

Automatically Collected Information

• Website Usage: Pages visited, time spent on site, and navigation patterns
• Device Information: IP address, browser type, device type, and operating system
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide HVAC services, schedule appointments, and communicate about service needs
• Customer Support: To respond to your inquiries and provide technical support
• Business Operations: To process payments, maintain records, and improve our services
• Marketing: To send you information about our services and special offers (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Customer relationship management
• Marketing and communication services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure the safety of our customers and employees
• Investigate potential violations of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Regular security assessments and updates to our systems
• Employee Training: Staff training on data protection and privacy practices

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Updates

• Request access to the personal information we have about you
• Update or correct inaccurate information
• Request deletion of your personal information (subject to legal requirements)

Marketing Communications

• Opt out of marketing emails by clicking the unsubscribe link
• Request to be removed from phone marketing lists
• Update your communication preferences

Cookies and Tracking

• Adjust your browser settings to block or delete cookies
• Opt out of certain tracking technologies

Cookies and Website Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

We will securely delete or anonymize your information when it is no longer needed.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during service interactions

Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Information

If you have questions about this privacy policy or want to exercise your rights, please contact us:

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information we have collected
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.