Terms of Service

Acceptance of Terms

By using our services, visiting our website, or engaging with R2 Mechanical HVAC, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

Service Description

R2 Mechanical HVAC provides heating, ventilation, and air conditioning services including:

• HVAC system installation, repair, and maintenance
• Emergency HVAC services
• Indoor air quality solutions
• Commercial and residential HVAC services
• HVAC system consultations and assessments

Service Appointments and Scheduling

Appointment Scheduling

• Services are provided by appointment or emergency call
• We will confirm appointment times and provide estimated arrival windows
• Weather conditions or emergency calls may affect scheduled appointment times

Cancellation Policy

• Customers may cancel appointments with at least 2 hours advance notice
• Same-day cancellations may be subject to service fees
• Emergency service calls have different cancellation terms

Access Requirements

• Customer must provide clear access to HVAC equipment and work areas
• Customer is responsible for ensuring pets are secured during service
• Any hazardous conditions must be disclosed prior to service

Pricing and Payment Terms

Service Pricing

• All prices are subject to change without notice
• Estimates are valid for 30 days unless otherwise specified
• Additional work not covered in original estimate requires separate approval
• Emergency service rates may apply for after-hours calls

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, check, and major credit cards
• Returned checks are subject to additional fees
• Past due accounts may be subject to collection actions and additional fees

Financing

• Financing options may be available subject to credit approval
• Financing terms and conditions are provided separately
• Customer is responsible for understanding all financing terms

Warranties and Guarantees

Service Warranty

• We warrant our workmanship for 12 months from completion date
• Parts are covered by manufacturer warranties
• Warranty does not cover normal wear and tear or misuse
• Warranty repairs must be performed by R2 Mechanical HVAC

Equipment Warranties

• New equipment comes with manufacturer warranties
• We assist with warranty claims but do not extend manufacturer warranty terms
• Used or refurbished equipment may have limited warranties

Warranty Exclusions

• Damage due to power surges, floods, or acts of nature
• Modifications or repairs performed by others
• Normal maintenance items (filters, batteries, etc.)
• Systems not properly maintained according to manufacturer specifications

Customer Responsibilities

Maintenance

• Customer is responsible for regular filter changes and basic maintenance
• Failure to maintain systems may void warranties
• Customer should schedule regular professional maintenance

Safety

• Customer must inform us of any hazardous conditions
• Customer is responsible for ensuring safe working conditions
• Any safety concerns will result in work stoppage until resolved

Property Protection

• Customer should remove or protect valuable items in work areas
• We will take reasonable care to protect property during service
• Customer is responsible for providing accurate information about their property

Liability and Insurance

Insurance Coverage

• R2 Mechanical HVAC maintains appropriate business insurance
• We are licensed and bonded as required by local regulations
• Insurance certificates available upon request

Limitation of Liability

• Our liability is limited to the cost of services provided
• We are not liable for consequential or indirect damages
• Customer should maintain appropriate property insurance
• Claims must be reported within 30 days of discovery

Dispute Resolution

Communication

• We encourage direct communication to resolve any concerns
• Complaints should be reported promptly to allow for resolution
• We will work in good faith to address legitimate concerns

Legal Disputes

• Any disputes will be governed by Texas state law
• Disputes will be resolved in Denton County, Texas courts
• Customer agrees to attempt mediation before litigation

Emergency Services

Emergency Definition

Emergency services are for situations that pose immediate health, safety, or property risks such as:

• Complete loss of heating in cold weather
• Complete loss of cooling in extreme heat
• Gas leaks or electrical hazards
• Water leaks from HVAC equipment

Emergency Service Terms

• Emergency rates apply for after-hours, weekend, and holiday service
• Response time goals are estimates, not guarantees
• Customer authorizes necessary emergency repairs up to agreed limits

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of R2 Mechanical HVAC and protected by copyright and trademark laws. You may not use our content without permission.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Modifications to Terms

• We reserve the right to modify these terms at any time
• Changes will be posted on our website with the effective date
• Continued use of services indicates acceptance of modified terms
• For significant changes, we may provide direct notice to customers

Termination

• Either party may terminate service agreements with proper notice
• We reserve the right to refuse service for safety or legal reasons
• Outstanding balances remain due even after termination
• Certain provisions of these terms survive termination

Compliance and Licensing

• R2 Mechanical HVAC maintains all required licenses and certifications
• We comply with local building codes and regulations
• Permit requirements are the responsibility of the customer unless specified
• We reserve the right to refuse work that doesn't meet code requirements

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Service, please contact us: